Customer Service Essay -- Business Management Studies

client ServiceMany transmission line organisations have incompatible definitions of customer religious suffice. For example, according to the Chartered Institute ofMarketing, Customer Service is what your business delivers to achievecustomer satisfaction. Another example is, according to the ACAGroup, Customer service is the ability of an organisation toconstantly and consistently give the customer what they want andneed. entirely business organisations need to make certain that their customersare convenient with the service they receive because customers are themost important part of any successful organisations. Businesses suchas, Barclays aim to exceed customer expectation in inn to ensurethat customers enjoy themselves, leave having enjoyed themselves andreturn in the coming future.Good customer service makes customers satisfied by fulfilling theirneeds first. Good customer service requires all supply to placethemselves in the position of their customers. All staff should b eaware of how they would like to be treated if, they were a customer,and deal their customers, for that reason. All business organisationsshould complete the A.R.T. of great service, to carry out a goodcustomer serviceApproachable- An organisation must create an open and friendly milieu that will influence customers to come in with self-assurance so that, their matter can be dealt with.R esponsive- All staff should take responsibility of their action.Customer service should be flexible and provide precise and honestinformation, at all times.Timely- All customer services provide their services accurately andexpeditiously to new and existing customers, at all times.The following are the main activities of customer service Providing information Giving advice Providing assistance Providing credit facilities After-sales serviceProviding developmentThe type of information will depend on the product or service. Hereare some examples, is the wool jumper flammable how much is thatlaptop whe n can you deliver the double-sized bed, what after-salesfacilities do you provide? Getting the correct answers to thesequestions depends on the product and service knowledge of the salesstaff, i.e. how well they have been trained.Giving AdviceAdvice is to a greater extent accurate than information because, it involves moredetail, greater specialist knowledge and modified to t... ... For example, to be faithful to the customers3. Lost customers-For example, to encourage dissatisfied customers to complain4. Employees- For example, to give staff training, to deal with indispositions and problems quicklyWhen receiving a complaint from an unhappy customer, the business mustcarry out the following Listen to the customers story pack for invoice/receipt to show date of purchase If customers is angry, report to a manager Examine the productWhen dealing a complaint from an unhappy customer, the business mustcarry out the following Advise customers of their views such as, legal requirem ents Make an offers to customer such as, refunds or replacements Give a receipt for products compile on credit note any expiry dateMany businesses record customer complaints so that, they can reviewthe matter, and to improve its customer service. exposit of eachcomplaint can be recorded in several ways. For example, IKEA recordsall telephone complaints and directs them to the call centre atStockport. Details of each complaint can be recorded onto thecomputer. Also, details of each complaint can also be recorded ontothe Customer Complaint Form.

The Torpedoes :: essays research papers

The TorpedoesThe pre-war issue torpedo had the disadvantage of leaving a visible trail of bubbles on the surface on its way to the target.The step torpedo of the war suffered from early problems with its internal depth-keeping equipment, and its firing pistol, but these were solved aft(prenominal) the Norwegian Campaign. In mid 1942 an improved version was introduced with an increased assault and battery capacity. The increased battery capacity increased the range 50%. Falke, the first homing torpedo, was fitted with a passive acoustic homing device. It was introduced in March, 1943 and used by U-603,U-758, and U-221 against convoys HX-229 and SC-122. Few were used, as it was replace by the T5, which was faster, had a greater range and could be used with either magnetic or contact detonators. The Zaunkning (Gnat) came into service during the gloaming of 1943. Intended to be an escort-killer, it achieved some early minor success only to be countered by the allied Foxer noise-maki ng decoy. It was scoring hits against escort and merchants to the end of the war though. The arm was designed to lock onto the loudest noise after a run of 400m from its launch. This often proved to be the U-boat itself and standard issue-orders were to dive immediately to depth of 60m after launch from a bow tube while a stern shot was to be followed by a complete silence in the boat. both U-boats were almost certainly lost when hit by one of their own T5 torpedoes, U-972 in Dec 1943 and U-377 in Jan 1944. VariantsAll the German U-boat torpedoes were 53.3cm (21 inch) in diam and had a warhead of 280kg. (The T5 had two important pattern-running devices, which could be applied to various torpedo types.

Magical Realism and Mans Search For Meaning Essay -- Literature Essay

Magical Realism and Mans Search For Meaning Magical realism was graduation exercise coined by Franz Roh when he was writing about paintings. Artaro Ulsar Pietri was the first to use the term when talking about literature. Magical realism is also related to other academic fields such as philosophy, psychology, mathmatics, physics, and theology. Im magical realism, the author confronts reality and tries to untangle it, to discover what is mysterious in things, in life, in human acts (Leal 121). Viktor E. Frankl uses this concept in his book Mans Search For Meaning. The magical realist characteristics that relate to this account statement include defamiliarization and supplementation. Through Mans Search For Meaning, Frankl explores a reality which is already in and of itself magical or fantastic (Simpkins 149). It tries to magnify and enlarge the small amd simple things in life. Defamiliariazation is used through human life (Simpkins 150). Defamiliarization is when an object that is common and everyday is shown in a new way that one never saw or noticed before. Supplementation is when realit...

Comparing The Lamb and The Tyger by William Blake Essay -- English Lit

Comparing The Lamb and The Tyger by William BlakeIn this essay I am going to analyse, compare and line of reasoning two poems byWilliam Blake. They are called The Lamb and The Tyger. I leave alone belooking at how Blake uses imagery, structure and form to createeffects and how the environment that Blake lived in affected the wayhe wrote his poems.In the late 18th century, the world was changing and developing into anew world quite fast.Blake was born in London, the tercet of five children. Because of therelatively lower middle class status of his fathers line of work,Blake was raised in a state of non quite poverty, scarcely he saw what lifecould really be like if he was down on his luck, and this he wouldexperience for the rest of his life.When he was nineteen the American alteration happened and this causedgreat social unrest in the high and wealthy classes. Then, when he was32, the French Revolution occurred which signalled the end of themonarchy and aristocracy in France. This, not surprisingly, caused thesame arena of society in Britain to fear that the same would happen intheir back yard.Blake was still writing at the start of the Industrial Revolution,this time became the primary mannequin in which heavy machinery was usedin factories and mines. This created a feeling of great politicalupheaval and paranoia, shown by the appearance of the Luddites.All these events affected the way Blake wrote, in the way that hespoke about how the power of God can influence us, the world being abeautiful place, but man not being in harmony with it all. Where helived was an awful place, he lived next to a graveyard and aworkhouse. People died in the street and he witnessed it all, but hewas stil... ...bles as the one that preceded it. By thestream & and oer mead the missing v in over reduces the amount ofsyllables from two to one. This is so that the rhyming pattern will beeven (6,6,7,7,7,7,7,7,6,6) instead of (6,6,7,8,7,7,7,7,6,6), also mostof the rhymes in thi s poem are visual as well as oral this emphasizesthe poems rhymes and thus allowing the pass to get through clearer.The language used in the Tyger is, in places, very similar to thatof the lamb. It uses alliteration in the phrase, burning bright toemphasize how striking the coloration of this animals coat is.It also uses the old forms of address and it too has visual rhymes aswell as oral ones.But what it has that the lamb doesnt is, it repeats words one afterthe some other in the phrase Tyger, Tyger, this is used the same wayalliteration is to stress the metaphor.

Who Owns the U.S. National Debt? Essay -- Obamas National Debt

Blessed are the young for they shall inherit the subject area debt.-- Herbert HooverA modern topic for political debate, and one that is usually included in most political rhetoric, is the guinea pig debt, and the debt ceiling crisis. I believe that there are umteen misconceptions about this issue, and that politicians use and promote these misconceptions for the purpose of making political arguments. The example of this that sticks out for me is a commercial I saw on television that seems to supply a future where the US has presumably been taken over by china. That commercial seemed a little extreme, so for this paper, I seek to correct these sorts of misconceptions, or to at least show that some arguments about the national debt are a little wrong.Probably the most important misconception about the national debt is the misconception that mainland China owns most of the national debt, and that such a situation makes the United States government a puppet to China. The latter mis conception doesnt take much research to see as an exaggeration of the truth. Unlike personal debt, national debt isnt enforced by some higher power. Money owed to China is a deal between the borrower and China, and there arent some(prenominal) higher powers to force the collection of debts. If China wanted to collect on that debt, the worst they could do is to go to war, and thats rather unrealistic. The main problem with this idea that China owns our government, is the fact that Chinas share of the national debt isnt as big as people seem to think. For this paper, I took a survey from 12 people. I asked them each, How much of the national debt do you think is owned by China? Of those people, 3 thought China owned more than 60 percent of the national debt, 4 though... ... to do.To conclude, the national debt is indeed an important issue that needs to be discussed, but it is important also to not take what you hear about it in political arguments as fact. Knowing the truth about is sues like this can help you better understand what politicians are really saying, and will help you avoid being manipulated by fear tactics like that commercial about a Chinese-dominated future.Works CitedHistorical Data on the Federal Debt. Rep. N.p. Congressional Budget Office, n.d. Web. 28 Mar. 2013. .Surowiecki, James. boom the Ceiling. The New Yorker. N.p., 1 Aug. 2011. Web. 28 Mar. 2013.Who Really Owns the U.S. National Debt? Townhall Finance. N.p., 21 Jan. 2013. Web. 28 Mar. 2013.Herbert Hoover Quotehttp//www.brainyquote.com/quotes/keywords/national_debt.htmlSP3YaWVBGy0KE3ET.99

Who Owns the U.S. National Debt? Essay -- Obamas National Debt

Blessed are the young for they shall inherit the subject area debt.-- Herbert vacuumA recent topic for political debate, and one that is usually included in most political rhetoric, is the national debt, and the debt ceiling crisis. I believe that on that point are many misconceptions more or less this issue, and that politicians use and promote these misconceptions for the purpose of making political arguments. The example of this that sticks out for me is a commercial I saw on television that seems to depict a future where the US has presumably been taken over by China. That commercial seemed a little extreme, so for this paper, I search to correct these sorts of misconceptions, or to at least show that some arguments about the national debt are a little wrong.Probably the most important misconception about the national debt is the misconception that China owns most of the national debt, and that such a situation makes the United States government a puppet to China. The latter misconception doesnt take much look for to see as an exaggeration of the truth. Unlike personal debt, national debt isnt enforced by some higher power. Money owed to China is a deal amongst the borrower and China, and there arent any higher powers to force the collection of debts. If China wanted to collect on that debt, the worst they could do is to go to war, and thats rather unrealistic. The main enigma with this idea that China owns our government, is the fact that Chinas share of the national debt isnt as big as people seem to think. For this paper, I took a survey from 12 people. I asked them each, How much of the national debt do you think is owned by China? Of those people, 3 thought China owned more than 60 percent of the national debt, 4 though... ... to do.To conclude, the national debt is indeed an important issue that needs to be discussed, but it is important also to not take what you hear about it in political arguments as fact. Knowing the truth about issues lik e this can help you better understand what politicians are really saying, and will help you lift being manipulated by fear tactics like that commercial about a Chinese-dominated future.Works CitedHistorical Data on the Federal Debt. Rep. N.p. Congressional reckon Office, n.d. Web. 28 Mar. 2013. .Surowiecki, James. Smash the Ceiling. The New Yorker. N.p., 1 Aug. 2011. Web. 28 Mar. 2013.Who Really Owns the U.S. National Debt? Townhall Finance. N.p., 21 Jan. 2013. Web. 28 Mar. 2013.Herbert Hoover Quotehttp//www.brainyquote.com/quotes/keywords/national_debt.htmlSP3YaWVBGy0KE3ET.99

Accounting Records Required Essay

The general rule of the Companies Act of the Section 167(1) state that every compevery and the directors and managers thereof shall cause to be kept much(prenominal) account statement and other records as will sufficiently explain the transactions and financial position of the company and enable true and fair profit and injury accounts and balance sheets and any documents required to be attached thereto to be prepared from time to time, and shall cause those records to be kept in such path as to enable them to be conveniently and properly audited.Thus, beta Sdn Bhd, a private company, shall prevent the accounting and other records of the company. The Beta Sdn Bhd, the company is required to keep records of the companys financial transactions. The records must contain sufficient detail to enable the financial position of the company to be determined at any time and so that the directors can ensure that any profit and loss account or balance sheet complies with the requirements of the Companies Act 1965.The records should contain all enlarge of any income and expenditure and a record of the companys assets and liabilities. By virtue of section 167(3), the Beta Sdn Bhd should kept the records at the registered office that referred to in subdivision (1) or at such other places in Malaysia as the directors think fit and shall at all times be open to inspection by the directors.See more Homelessness as a social problem EssayThe directors are responsible for keeping proper accounting records which disclose with reasonable accuracy at all times the ? nancial position of the company and enable them to ensure that the ? nancial statements comply with the Companies Act 1965. They are also responsible for safeguarding the assets of the Company and consequently for victorious all possible steps for the prevention and detection of fraud and other irregularities.By virtue of section 169 (14) every balance sheet of the private company, Beta Sdn Bhd shall give a true and fair view of the state of affairs of the company as at the end of the period to which it relates and every profit and loss account shall give a true and fair view of the profit or loss of the company for the period of accounting as shown in the accounting and other records of the company, and without affecting the generality of the foregoing, every such balance sheet and profit and loss account shall comply with the requirements of the Ninth Schedule so further as applicable thereto.

Costs of Workplace Conflicts Essay

Not all cost factors argon relevant to every conflict, but every conflict incurs several(prenominal) of these costs.1. Lost work timeManagers TimeStudies show that 42% of a managers time is spent on conflict related negotiations among employees. everyplace 65% of performance problems result from strained relationships betwixt employees, not from deficits in individual employees skill or motivation.Individuals TimeStudies show that 52% of employees tolerate lost work time worrying about how they have been treated. 22% have deliberately slowed down their work in response to rude or insensitive behavior.Tension and stress reduce motivation and disturb concentration. A loss of 25% (doing things other than work related activities, such as discussing the dispute, performing computer games, finding reasons to get out of the area) reduces an average work week to fewer than 20 hours.2. Absenteeism and IllnessAbsenteeism has been shown to correlate with job stress, especially the stress asso ciated with elicit toward co-workers. Science has determined that nearly every physical illness and injury, from viral infections tocancer to workplace accidents, is partially psychogenic. That is, caused in part by psychological or emotional conditions.3. Heath costsIt is estimated that 75 90% of all visits to primary care physicians are for stress related problems. Since the rate of claims affects the premium paid by an employer to its insurer, insurance is an in send cost of workplace conflict. An estimated 16% of employees feel that poor interpersonal relations are a source of stress at work.The sum up value of lost work time due to stress is estimated to be $1.7 billion.Workplace stress and work-related conflict are among the top eight reasons why employees asking counseling assistance.4. Reduced decision qualityDecisions made under conditions of conflict are inferior to decisions made when cooperation prevails. The best decision-making happens when there is a free-flowing of information. When there is a conflict, it is not uncommon for information to be withheld or distorted.If conflict is present between people who share decision-making authority, as in the case of team-based decisions, the resulting decisions are liable(predicate) to be contaminated by the power struggles between those people.5. RestructuringOften, design of workflow is altered in an attempt to reduce the amount of interaction required between employees in conflict. Often the restructured work is less efficient than the original design.6. Loss of skilled employeesStudies show that 12% of employees have quit a job to rescind a rude co-worker. Seventy five percent of people who felt they have been bullied at work have left their jobs to make the bullying go away.Chronic unresolved conflict acts as a decisive factor in at least 50% of departures.7. Cost to replace employeeConflict accounts for up to 90% of involuntary departures, with the possible exception of staff reductions due t o downsizing and restructuring.Its estimated that the real cost of turnover is equivalent to one full age pay (finding and training replacements, customer satisfaction and retention, lowered efficiency for all who work with new hire).8. Sabotage/theft/damageStudies reveal a direct correlation between prevalence of employee conflict and the amount of damage and theft of inventory and equipment. Often covert sabotage of work processes and of focal points efforts occurs when employees are angry at their employer.9. Lower moraleFrom time to time, most employees experience erosion of job motivation due to the stress of trying to get along with a difficult person. To figure the financial cost, as a baseline figure, use the productivity that would have occurred had no conflict occurred. Then, estimate a helping decline of that productivity. Multiply that percentage times the dollar value of the total compensation of the person(s) affected.10. Legal costsCorporations that have developed collaborative conflict management systems report significant litigation cost savings Brown and Root reported an 80% reduction in outside litigation costs, Motorola reported a 75% reduction over a period of six years, NCR reported a 50% reduction and a drop of pending lawsuits from 263 in 1984 to 28 in 1993.11. Other?Conflict is a good example of how slander can be produced in the workplace and of how this harm spills over into families and communities. Such harm includes both inner-directed harm (suicidal behavior, recklessness, agitated depression and abuse of alcohol, drugs) and outer-directed expressions (threatening behavior, emotional and/or verbal abuse, bullying, harassment, assault, domestic violence, road rage).Summary Workplace stress costs US industry $300 billion a year in absenteeism, turnover, diminished productivity, medical, legal and insurance fees.xv The greatest stresses come from interpersonal conflicts.

Long Term Academic Goals

My long term academic goal is obtain a bachelors degree. That goal is first broken down into semesters in which I labour two courses at a clip. I am currently taking two courses, and this is my first semester. I break down the semester into weeks, doing work on a weekly basis. At the beginning of the week, which for me is Monday, I estimate how long it will take me to complete that weeks reading assignment. I divide that time by quint days, as I prefer not to read on the weekend, and I read that many hours each day.So, for example, if I estimate that I have louver hours worth of reading or the week, I would read for an hour each day. In regard to priorities, I establish them by due date of assignments, and total of work due each class. I try to do the heaviest work load first. My support group consists of my family and friends. I usually talk to them on a daily basis on my commute to work, and I tell them about the work I am doing for each class each week. They listen attentivel y, and cracking advice on how to complete the work in a timely fashion, such as setting aside time each day for school work.My chum salmon is particularly supportive, as both he and I started college when we were both young, and he is Curious as to the changes that have happened over the years. My backup plan in expression my computer goes down is twofold. First, I have my laptop on which I can access the internet. On the laptop, I have MS Word, so I can do my assignments. If both my main computer and my laptop go down, I have access to my brothers laptop, which has MS Word on It as well. I also have access to the internet via my local public library.Finally, I keep track of my assignments and due dates via a paper scope calendar and my Blackberry. The desktop calendar Is on my work desk. I write every assignment on the date that It Is due on the calendar. When I complete an assignment, I groom It off with a purple highlighter. I also put the assignment Into my Blackberry calen dar, and set an alarm to go off at 1000 AM of the date the assignment Is due. Since assignments are not due until midnight of the day they are due, If the assignment Is still outstanding, I have fourteen hours to complete It. This gives me adequate time to still complete the assignment.

Bibliography of Famous Authors Essay

In this term by Robert Scholes, it talks close the hope and memory in My Antonia. He says the characters find oneself themselves by looking back at the past. He said we are reminded of this past constantly by the Bohemian customs and culinary practices of the Shimerdas by the observations of Otto Fuch on the relationship of Austrians and Bohemians I the old country and especially by the Catholic religion of the Bohemians, which is their strongest link with the past, and which serves to bind them together and to separate them from the protestant society of their take andAntonia cherishes her connection with the past it talks most the characters and their past and how it has impacted their lives.I will use this to tie back into my thesis because this is basically what my whole reputation is about. My paper based on the characters past and how it impacts them later in life. The article talks a lot of the past memories that I provide use in my research paper.Lucenti, Lisa Marie. W illa Cathers My Antonia Haunting the Houses of Memory. Twentieth Century Literature 46 (2000) Literary Reference Center, Galileo. MPHS subroutine library, 18 April 2011(33 a work from an online serve to which your library subscribes)This article analyzes My Antonia and its theme of memory and how it haunts just about of the characters. It talks about the story of the wolves and how its haunted Peter and Pavel and how that brings gothic to the story. It also tells why Cather include some of the memories that she did in the novel. It tells the importance of those memories to the characters.I will talk about the memories it mentions and how they are important to the story and to the characters lives. Their past is what makes them who they are and it is important to mention why they are so important to them. This article analyzes the theme and I can use some of that information to help with my argument.Meeker, Joseph W. Willa Cather The Plow and The Pen Willa Cathers ecologic Imagin ation. Ed. Susan Rosowski. Volume 5. Lincoln U of Nebraska, 1986.(18 a selection from an anthropology)In this article, Meeker talks about the symbols mentioned in Cathers novels. It talks about the plow and the beautify in My Antonia. It also talks about how some of the symbols represent the past. The article mentioned imagery throughout the novel and how the Nebraska plains had an impact on Jim. It also mentioned some of the imagery in O Pioneers and other novels by Cather.I will use the information to help support my thesis on the symbols and theme and how it impacts the characters in the novel. In the article when it talks about the land and how it ties back to the past, I will use that to help my thesis. It has very good detail on everything be in the novel and it will help me develop my paragraphs on symbolism.Gross, Jonathan D. Recollecting Emotion in Tranquility Wordsworth and Byron in Cathers My ntonia and Lucy Gayheart Cather Studies 7 (2007) Literary Reference Center, Ga lileo. MPHS Library18 April 2011(33 a work from an online service to which your library subscribes)This article compares My Antonia with novels from Wordsworth and Byron. They all share similar qualities in their writings. In this article it talks about theme and symbols in My Antonia. In both My Antonia and in Lines Written a Few Miles above Tintern Abbey, they talk about the theme of nature and how it impacts the characters. This whole article compares My Antonia to other works by Cather, Wordsworth, and Byron.I will use the information about the theme of nature and symbols mentioned in the article. Theres not a whole lot I can use on My Antonia but it has good information about theme and symbols throughout out the novel. It talks about how Cather focused on landscape and sensitivity of the reader to relate the past.Hallgarth, Susan A. Archetypal Patterns in Shadows on the Rock. Colby Quarterly 24 (1988) 2-4.(22 An article in a journal with continuous pagination throughout the ann ual volume)In this article, it talks about symbols and how they represent something in the novel. It talks about how shadows are a repeated pattern in My Antonia and how Antonia breaking away from her mother is a symbol of her going through a new beginning. It compared symbols in My Antonia to some in Death Comes for the Archbishop and how they relate to one another.In the article it says Burdens discovery of pastness in the present allows him to see Antonia as all the image which do not fade and herself, a battered woman (MA, 352, 353). So I will use that in the paragraph I will have public lecture about how the past still reminds him of Antonia because his childhood is basically Antonia. All of his memories remind Jim of her because she is a big part in his past.